Privacy Policy

Last Updated: August 2026

At OnePlace Solutions Limited ("OnePlace Solutions", "we", "our", or "us"), we are committed to protecting your privacy and handling your personal information responsibly and transparently. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, use our services, apply for employment opportunities, or otherwise interact with us.

Who We Are

OnePlace Solutions Limited is a recruitment agency providing temporary and permanent staffing solutions across a range of sectors.

Data Controller:
OnePlace Solutions Limited
Company Registration Number: 13694268

As the Data Controller, we are responsible for deciding how your personal information is collected, used, and protected.

Information We Collect

We may collect and process the following types of personal information:

Information You Provide to Us

• Name
• Email address
• Telephone number
• Postal address
• CVs and employment history
• Qualifications and training records
• Right to Work documentation
• References
• Any information provided through enquiry forms, applications, emails, or telephone conversations

Information Collected Automatically

When you visit our website, we may collect:

• IP address
• Browser type and version
• Device information
• Website usage data
• Pages visited and time spent on our website
• Cookie and tracking information

Special Category Data

Where necessary and permitted by law, we may collect:

• Health information relevant to employment
• Equality and diversity information
• Criminal conviction information where required for a role
• Other information required to meet legal or regulatory obligations

How We Collect Your Information

We collect personal information through:

• Website enquiry forms
• Job applications and CV submissions
• Registration and onboarding processes
• Direct communication by phone, email, or post
• Recruitment platforms and job boards
• Referees and former employers
• Background checking providers
• Cookies and website analytics tools

How We Use Your Information

We use your personal information for the following purposes:

Recruitment and Employment

• Assessing suitability for vacancies
• Matching candidates with employment opportunities
• Verifying identity and Right to Work status
• Conducting reference and compliance checks
• Managing placements and assignments

Employment Administration

• Payroll processing
• Pension administration
• Managing benefits and entitlements
• Performance management
• Training and development
• Health and safety management

Business Operations

• Responding to enquiries
• Managing client relationships
• Business planning and reporting
• Maintaining IT and system security
• Preventing fraud and unauthorised activity

Legal and Regulatory Compliance

• Meeting legal obligations
• Complying with employment legislation
• Responding to regulatory requests
• Defending or pursuing legal claims

Legal Basis for Processing

We process personal data under one or more of the following lawful bases:

• Performance of a contract
• Compliance with a legal obligation
• Legitimate business interests
• Protection of vital interests
• Consent (where required)
• Public interest obligations

Where consent is relied upon, you may withdraw your consent at any time.

Sharing Your Information

We may share personal information with:

• Clients seeking workers or employees
• Payroll providers
• Pension providers
• Benefits administrators
• IT service providers
• Professional advisers
• Regulatory authorities
• Government bodies where required by law

All third parties are required to protect personal data and only process it in accordance with applicable data protection laws.

We do not sell personal information to third parties.

International Transfers

We do not routinely transfer personal information outside the United Kingdom or European Economic Area (EEA).

If an international transfer becomes necessary, we will ensure appropriate safeguards are in place to protect your information.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, regulatory, accounting, and reporting requirements.

When personal information is no longer required, it will be securely deleted, destroyed, or anonymised.

Data Security

We take appropriate technical and organisational measures to protect personal information against:

• Unauthorised access
• Loss or theft
• Accidental destruction
• Alteration
• Disclosure

Access to personal information is restricted to individuals who have a legitimate business need to access it.

Your Rights

Under UK data protection legislation, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Restrict processing of your information
• Object to processing based on legitimate interests
• Request transfer of your information to another organisation
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

Cookies

Our website may use cookies and similar technologies to improve user experience, analyse website traffic, and enhance website functionality.

You can manage cookie preferences through your browser settings. Further details can be found in our Cookie Policy.

Data Breaches

In the unlikely event of a personal data breach, we will investigate promptly and, where legally required, notify the Information Commissioner's Office (ICO) and affected individuals in accordance with UK data protection legislation.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

OnePlace Solutions Limited
Email: Tamworth@oneplacesol.com
Telephone: 01827 247080
Address: 14 Victoria Road, Tamworth, Staffordshire, B79 7HL

Complaints

If you are unhappy with how we have handled your personal information, you have the right to lodge a complaint with:

Information Commissioner's Office

You can find further information on the ICO's official website: Information Commissioner's Office

OnePlace Solutions Limited reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page and will take effect immediately upon publication.